SonoMed Services Return & Cancellation Policy

At SonoMed Services, we strive to provide high-quality ultrasound machines, medical 
equipment, and accessories to meet your needs. Please review our return and cancellation policy 
carefully before making a purchase. 

Return Policy 

 

• Return Window: All return requests must be made within 10 business days from the 
  shipment date. 

• Restocking Fee: A 30% restocking fee will be deducted from the refund amount. 

• Return Merchandise Authorization (RMA): Customers must obtain a valid RMA 
  number from SonoMed Services before returning any item. Returns sent without an 
  RMA may be denied for credit.

• Shipping Responsibility: The customer is responsible for all return shipping costs and 
  ensuring the equipment is properly packaged to prevent damage during transit.

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Cancellation Policy 

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• Cancellation Requests: All order cancellations must be submitted in writing to 
  SonoMed Services. 

• Shipping Charges: If the order has already been shipped, the customer is responsible for 
  any associated shipping costs, even if the order is canceled before arrival. 

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Important Notes 

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• Returned items must be in their original condition, including all accessories, manuals, 
  and packaging.

• Refunds will be processed after the returned equipment is received and inspected by our 
  team. 

• Items damaged due to improper packaging or handling by the customer may be ineligible 
  for a refund.

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For return authorization or further assistance, please contact SonoMed Services Customer 
Support. 

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